Submit a request

if it's undecided, leave it blank, please

Please enter the details of your request. A member of our support staff will respond as soon as possible.

The Company gathers and utilizes personal information under the following conditions. You have the right to refuse consent to the collection and use of your personal information; however, declining may result in restrictions on your ability to use the payment service. 1. Items Collected - Email Address, Subject, Hosting company, Description, Inquiry, First 4 digits of the card number, Last 4 digits of the card number, Registered number, Refund, Attachments 2. Purpose of Use - Service Provision Agreement Consultation - Handling Customer Complaints and Responding to Inquiries - Customer Support and Complaint Handling - Business Partnership 3. Retention and Use Period As a rule, your personal information will be promptly deleted once its intended purpose has been accomplished. However, should retention be required under applicable statutes or regulations, such data will be stored for the duration mandated by the relevant legal provisions. 1) Records about contracts or cancellations of offers - Retention Period : 5 years - Governing Law : Article 6(1) of the Act on the Consumer Protection in Electronic Commerce / Article 6(1) of its Enforcement Decree 2) Records of customer complaints and resolution of disputes - Retention Period : 3 years - Governing Law : Article 6(1) of the Act on the Consumer Protection in Electronic Commerce / Article 6(3) of its Enforcement Decree

The Company provides or entrusts personal information to third parties as detailed below to facilitate its services while implementing appropriate protective measures. You may choose not to consent; however, refusal may result in limitations on using payment services. 1. Provision of Personal Information to Third Parties The Company shares personal information with third parties as outlined below for service delivery and compliance with applicable laws and regulations. 1) Credit Card Payment (1) - Four Major Banks: Shinhan, Standard Chartered Bank Korea, Citi, Hana - Ten Specialized Banks: NongHyup, Industrial Bank of Korea, Kookmin, Savings Bank, Suhyup, ShinHyup, Post Office, Saemaul Geumgo, KakaoBank, TossBank - Seven Regional Banks: Daegu, Busan, Kyongnam, Kwangju, Jeonbuk, Chohung, Jeju - One Credit Card Company: Woori - Seven VAN Companies: Korea Information & Communication Co., Ltd., Smartro Co., Ltd., KSNET Co., Ltd., KIS Information & Communication, Korea Payment Networks, NICE Information & Communication, NICE Information & Communication ① Provided Items - Transaction information (card number, expiration date) * For BC Card: includes IP address ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (2) NICE Information & Communication (Credit Card Simplified Payment) ① Provided Items - CI (Encrypted identification value for identity authentication) - transaction information such as phone number, date of birth, gender, and foreign national status ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations 2) Simple Payment (1) Viva Republica Co., Ltd., Naver Financial Co., Ltd., NHN Payco Corp., Tencent, Alibaba, DG Financial Technology, Inc. ① Provided Items - Transaction information (product name) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (2) Tencent ① Provided Items - Transaction information (payment currency, product name, payment amount, payment access IP) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (3) Alibaba ① Provided Items - Transaction information (payment currency, payment amount, product name) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (3) KakaoPay Corp.(Alipay+) ① Provided Items - Transaction information (payment currency, payment amount, product name) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (4) TWQR ① Provided Items - Transaction amount, transaction currency, transaction date and time, transaction type information, Merchant ID (MID), Terminal ID (TID), merchant business category code, IP Address ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (5) LG CNS, ECONTEXT, INC., Boku ① Provided Items - Transaction information (email, product name) * ECONTEXT INC.: includes phone number ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (6) KakaoPay Corp. ① Provided Items - Merchant member ID, product name, payment amount, business registration number, merchant name, representative's name ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (7) UnionPay ① Provided Items - Transaction information (encrypted card number, IP) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (8) PayPal, Klarna ① Provided Items - Transaction information (customer name, phone number, email, product name, address) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations 3) Virtual Account Payment (1) Hecto Financial Co., Ltd ① Provided Items - Transaction information (virtual account number) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations 4) Overseas Card Identity Verification (1) CyberSource, NexonSoft ① Provided Items - Transaction information (card number, expiration date) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations 5) Fraud Detection System (FDS) (1) CyberSource ① Provided Items - Transaction information (card number, customer name, email, IP) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations (2) Hana Card ① Provided Items - Transaction information (card number, expiration date, customer name, email, IP) ② Retention and Use Period - For the duration of the mandatory retention period prescribed by applicable laws and regulations

Add file or drop files here